Repair and TLC policy

As a one woman operation here at Silicate and Silver, everything I create is handmade and built to last. Every piece of jewelry you purchase is of the highest quality. From the craftsmanship to the stone selection, every step is carefully curated. Silicate and Silver is dedicated to creating a well made, long lasting piece of jewelry.

With that being said, I realize that sometimes things happen. As someone that wears jewelry daily, I know that sometimes life can be hard on your wearable art. If you have a big day of gardening, weight lifting, or snowboarding ahead of you please consider leaving your jewelry at home. Please do not wear your jewelry when soaking in a hot tub, or swimming in a pool or river! Never wear your jewelry while soaking in a natural hotspring. The natural sulfur and harsh mineral content will tarnish your silver and can damage your gemstones.

Due to the rough and natural stones that I tend to use in my jewelry I do not offer refunds and I cannot guarantee any of the stones used in my jewelry if treated aggressively and knocked around. As an experienced bench jeweler I have been professionally trained in jewelry repair and I will make every effort to repair any damage or faulty craftsmanship. Whether a stone has wiggled loose from its setting, a jump ring has failed, or your piece just needs a little TLC Silicate & Silver is dedicated to caring for every piece of jewelry being sold.

Acceptance of repair requests for custom jewelry will be handled on a case by case basis.
If I determine that the damage to your item is due to negligent wear or treatment, a fee will be assessed for the repair of that item.

For further questions regarding Silicate & Silver please see the Terms & Service page here

If you notice a flaw, defect, or damage or just have questions about general care and maintenance, please contact me directly by filling out the form below and I would be happy to help!

Thank you again for trusting me with your jewelry needs!