Terms Of Service

Before placing a custom jewelry order please carefully review Silicate & Silvers Terms of Service. Upon approval of design and payment you agree to Silicate & Silvers Terms and Conditions.

Design Process & Payment

Silicate & Silver will provide up to and no more than three design options upon the request of any custom piece of jewelry. If you have any design elements, themes or personal stone requests please make them known prior to design finalization. All personal stones are subject to inspection by Shannon of Silicate & Silver. Silicate & Silver reserves the right to refuse the use of any personal stones, designs, and themes. Due to Silicate & Silvers unique design process and the nature of fabricating jewelry by hand sometimes the layout of stones may change. The creation and use of plant parts made from metal, animals made in metal, bezels and prongs can be a tricky process there for Silicate & Silver reserves the right to simplify or alter original designs and stone placement. This is always done in an effort to create the most astatically pleasing and long lasting jewelry. Unless other arrangements have been made, you will receive the final design concept or sketch before your order is finalized. This sketch or photo design layout is provided to provide a visual representation of your custom jewelry and should not be considered 100% accurate to the final product and is to be used as a general guide of the appearance of your item. As much artistic freedom that can be given to Silicate & Silver the better! Once a design concept is discussed an invoice for the estimated total of your piece will be assessed. This is only an estimate of the final price. A deposit will also be assessed based on the estimated total of your individual project. Once your deposit is received your project will begin.

Turnaround Times

The turn around time for each piece of custom jewelry will vary depending on the design complexity and materials chosen by the client. If the design includes stones and materials that are in Silicate & Silvers personal inventory turnaround time will be faster than if it is an item that must be sourced from an outside provider. I source my materials from a variety of different sources to ensure the highest quality product. The location of products and shipping time may dictate the turnaround time for each piece. If you have specific date requirements for your piece of custom jewelry please notify Silicate & Silver before designs and the deposit are finalized. Every effort will be made to accommodate specific date requirements but rushed orders cannot be guaranteed. Turnaround time begins once designs are approved and the deposit is paid.

Payment

Payment of a deposit is due once a design has been selected. Your deposit will be assessed and determined based on the total estimated of your custom jewelry. Your custom project will not begin until the deposit is received. Once the piece is complete and ready to be shipped or delivered you must pay the full remaining balance before receiving your custom jewelry.

Jewelry Defects and Damage

Silicate & Silver cannot guarantee any of the stones used in custom jewelry pieces if treated rough and knocked around. As an experienced bench jeweler I have been professionally trained in jewelry repair and I will make every effort to repair any damage or faulty craftsmanship. Whether a stone has wiggled loose from its setting, a jump ring has failed, or your piece just needs a little TLC Silicate and Silver is dedicated to caring for every piece of jewelry being sold. Please head over to my Repair Policy Page for a contact form if you have any concerns or issues with a custom piece of jewelry.

Customer Supplied Stones & Materials

Silicate & Silver welcomes the addition of a customers personal stones and precious metals. If you have a sentimental stone or piece of jewelry that you would like reworked and transformed into a new piece of jewelry that can be arranged. Please keep in mind that the art of making jewelry is not always easy and the nature of wrapping metal around gemstone and minerals can sometimes damage the materials. Silicate & Silver takes every precaution to ensure that your precious materials are safe and well cared for during the creation process. All customer provided materials will be accepted on a case by case basis. If it is determined that the items provided by the client are not stable or ideal for a custom project you will be notified before the design process begins. If your items are approved for a custom project they will be photographed and documented before designs begin and payment is accepted. Once personal items are accepted Silicate & Silver cannot be held liable for any damage endured during the creation of your custom jewelry.

Invoice & Delivery

Unless other arrangements have been made, you will receive the final design concept or sketch before your order is finalized. This sketch or photo design layout is provided to provide a visual representation of your custom jewelry and should not be considered 100% accurate to the final product and is to be used as a general guide of the appearance of your item. Silicate & Silver will not be held liable for any artistic changes, mistakes, or damages, and refunds, returns, or exchanges will not be accepted.

Thank you for choosing Silicate & Silver for you custom jewelry!